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FAQ'S

Frequently Asked Question’s

Product Instructions

Product Instructions can be found under “Additional Information” tab in the product page. Click on a product in the “Shop” page and it will direct you to the product page. We are happy to answer any further questions via phone or email. Alternatively leave a message in the “Contact Us ” page.

SHIPPING

All Moth Beauty Code Branded Products are Made In & Shipped from Australia.

All Other Brands Vary from being Made In & Shipped from Either America or China.

FREE SHIPPING

AUSTRALIA

Free Standard Shipping on all orders over $70

Australia registered post + Tracking 2-5 Business Days $8.95

Australia Express post + Tracking Next day Delivery $11.95

 WORLDWIDE

Free Standard Shipping on all orders over $120

Australia post Standard registered post Worldwide Delivered in 6+ Business days with Tracking $18-33 AUD

Australia post Express post Worldwide + Tracking Delivered in 2-4 Business days If posted on any business day Monday to Friday in accordance with the conditions set out on the item $33-48 AUD

POSTAGE TIMES

Postage times may vary depending on the location/warehouse products are shipped from.  Shipping cost is not affected by location products are shipped from.

Items shipped from China Warehouse should be given a time frame of 14-21 days.

All other locations including America & Australia have a 7-14 day postage time frame.

Express Shipping is Available if necessary.

Returns & Refunds Policy

If you receive the wrong product, or the items are damaged through postage, you may be eligible for a refund with our 30 day money back guarantee! We advise that you should contact us in these situations within 24 hours of receiving the goods. Once a return has been processed and approved you will receive a full refund.

Privacy Policy

We understand our customers needs of privacy. Any Personal Information we collect we may use to administer your access to a Site, verify your identity, and provide our products or services to you.

    Information Provided When You Contact Us.

We may use this Personal Information to understand and respond to your question or comment.

    Passively Collected Information.

We use passively collected information to monitor and maintain the performance of our Sites, analyze trends, usage and activities in connection with our services, validate users and ensure their technological compatibility with users, and optimize our marketing efforts.

    Aggregate data

We may use your Personal Information to create aggregate data which does not include any Personal Information and which cannot be used to identify you. For example, aggregate data may include data that describes the general demographics, usage or other characteristics of a Site’s users. We reserve the right to transfer and/or sell aggregate or group data about a Site’s users for lawful purposes.

Information Provided by You Upon Registration. When you register for an account on a Site, we may collect the following information that allows us to identify you (“Personal Information”):

Name, E-mail address, Zip/Postal Code, Home Phone, Mobile Phone, Credit card number, Billing address, User Name.

Information Provided When You Contact Us. We may collect Personal Information that you voluntarily provide to us when you contact us with a question or comment about our products and services. We generally collect one or more of the following types of Personal Information when you contact us with a question or comment or request information from us about our products and services:

Name, E-mail address, Phone Number, Purchase Order.

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